Privacy Policy

The Company may collect the following types of information through lawful and fair means via our website, the services we provide, various inquiry and recruitment application channels, and other points of contact.

• Attribute information such as name, affiliated company name, department, and job title
• Contact information such as email address, telephone number, and postal address
• Content of inquiries, consultations, and applications
• Information necessary for using our services
• Information provided in connection with recruitment applications
• Information automatically collected through use of our website and services (IP address, browser type, OS, device information, browsing and usage history, cookies, etc.)
• Other information obtained through transactions and communications with customers

When collecting sensitive personal information, the Company shall, as a general rule, obtain the prior consent of the individual concerned before collection, and shall not collect such information without consent except where permitted by law.

The Company uses collected personal information and personal-related information to the extent necessary to achieve the following purposes.

• Responding to inquiries, consultations, and various applications
• Introducing, providing, and fulfilling contracts for our services
• Maintaining, operating, improving the quality of, and enhancing our business, as well as research and development of new businesses and services
• Data analysis, statistical processing, and other technical methods for improving the quality of our services and business, as well as related research and development
• Planning, executing, and measuring the effectiveness of various marketing activities
• Analyzing website and service usage and applying insights to our business
• Planning, operating, and providing information about seminars, events, campaigns, and similar activities
• All matters related to recruitment screening and hiring activities
• Communication with business partners, shareholders, stakeholders, and corporate contact persons; maintenance of business relationships; provision of information; and other related procedures
• Protection of the Company's rights, property, and safety, and response to disputes and issues
• Compliance with laws and guidelines, and cooperation with public authorities
• Purposes incidental or related to any of the above

The Company may retain information regarding corporate customer contact persons (name, affiliation, title, contact details, etc.) for as long as necessary for business purposes, and may use such information for maintaining business relationships, providing information, and other legitimate business activities.

When changing the purposes of use, the Company shall do so within the scope reasonably deemed to have a substantial relationship with the original purposes of use, and shall publicly announce or notify such changes as necessary.

The Company may outsource all or part of the handling of personal information to external service providers (including, but not limited to, cloud services, system operations, data analysis, and business support providers) to the extent necessary to achieve the purposes of use. When outsourcing, the Company shall impose necessary obligations through contracts and other agreements, and shall exercise reasonable supervision.

The Company shall not provide personal information to third parties without obtaining the prior consent of the individual concerned, except in the following cases.

• Where required by law
• Where necessary for the protection of life, body, or property of an individual, and it is difficult to obtain the consent of the individual concerned
• Where especially necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the consent of the individual concerned
• Where it is necessary to cooperate with a national government agency, local government body, or an entity entrusted by such body in carrying out duties prescribed by law

The Company may jointly use personal information to the extent necessary when providing services in collaboration with group companies, business partners, or other related entities. When engaging in joint use, the Company shall separately disclose or notify the items to be jointly used, purposes of use, scope of use, the party responsible for management, and other relevant matters in accordance with applicable laws.

When the Company provides personal data to third parties located in foreign countries, we shall take the measures required by applicable laws.

The Company retains personal information only for the period necessary to achieve the purposes of use, or for such period as required by law, contract, or otherwise reasonably deemed necessary by the Company. After the need for retention ceases, the Company shall endeavor to promptly delete or anonymize such information, except where retention is required by law.

The Company endeavors to implement necessary and appropriate security control measures from organizational, personnel, physical, and technical perspectives to prevent the leakage, loss, damage, and other risks to the personal information we collect. We shall continuously implement measures including the establishment of internal regulations, appointment of responsible personnel, education and supervision of employees, access control, and other measures deemed necessary, and shall endeavor to review them as circumstances require. Regarding the specific details of our security control measures, we shall respond to requests from individuals concerned within the scope reasonably determined by the Company.

The Company shall endeavor to respond to requests from individuals or their authorized representatives for disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of third-party provision of personal information, in accordance with applicable laws and within the periods prescribed by law. However, where there are reasonable circumstances such as the nature or volume of the request, or the matters requiring investigation, the response period may be extended, in which case we shall endeavor to notify the individual of the extension and the reasons therefor.

When making a request, we may ask you to verify your identity or that of your authorized representative through procedures prescribed by the Company. Details regarding required documents and other information will be provided at the time the request is received.

A fee prescribed by the Company may be charged for disclosure requests and other procedures in accordance with applicable laws. If a fee is to be charged, the amount and payment method will be communicated in advance.

Please submit your request through the Contact form on this website.

Our website may use cookies and similar technologies (including local storage, pixel tags, and other similar technologies) for the purposes of providing and improving our services, analyzing usage, marketing, and other purposes necessary for our business.

You may disable cookies through your browser settings; however, doing so may cause some features to not function properly. You may also change your consent settings at any time using the button below.

Change Cookie Consent Settings →

For details on the use of cookies and external data transmission by specific external services, please refer to Section 14 "Disclosure of External Data Transmission" below.

The Company endeavors to establish internal regulations regarding the protection of personal information, appoint responsible personnel, and continuously provide education and training to employees in order to ensure the proper handling of personal information. We also endeavor to periodically review this Policy and our internal systems, and to make continuous improvements.

The Company may amend this Policy in the event of changes to laws, changes in business activities, changes in social conditions, or other circumstances the Company deems necessary. Unless otherwise specified, the amended Policy shall take effect from the time it is posted on this website. However, for changes that significantly affect the rights and obligations of individuals, the Company shall endeavor to provide a reasonable advance notice period before the effective date through notification on this website or other methods the Company deems appropriate.

For inquiries or requests regarding the handling of personal information, please contact us at the following.

Customer Cloud Corp. (カスタマークラウド株式会社)
Shibuya Scramble Square 39F, 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-6139, Japan
E-mail: support@customercloudcorp.com
Go to Contact Form

Our website uses the following external services, and information may be transmitted from users' devices to the providers of such services. Where required by law, we shall take appropriate measures such as disclosure, obtaining consent, providing opt-out options, or other suitable methods.

① Google Analytics 4 / Google Tag Manager

• Service Provider: Google LLC (United States)
• Information Transmitted: Cookie ID, client ID, IP address, page URL and title viewed, referrer URL, session duration, browser type, OS, device information, screen size, language settings, event data (clicks, scrolls, etc.)
• Purpose of Use: Analysis of website usage, content improvement, tag management
• Opt-out: Google Analytics Opt-out Add-on
• Privacy Policy: Google Privacy Policy

② Adobe Fonts (Typekit)

• Service Provider: Adobe Inc. (United States)
• Information Transmitted: IP address, referrer URL, types of font files loaded, CSS request information
• Purpose of Use: Font rendering on this website, verification of license usage
• Opt-out: Disabling cookies through browser settings (disabling may affect font display)
• Privacy Policy: Adobe Privacy Policy

The external data transmissions described in this disclosure are carried out to the extent necessary for the provision and improvement of this website. The Company shall endeavor to update this Policy as appropriate when individual services are added or changed.

In the event that the Company becomes aware of a leakage, loss, damage, or other incident concerning the security of personal information, or the possibility thereof, and the incident meets the requirements prescribed by law, the Company shall report to the Personal Information Protection Commission and notify the affected individuals in accordance with the Act on the Protection of Personal Information and other applicable laws.

In addition, taking into account the nature of the incident, the scope of impact, legal requirements, and other relevant factors, the Company shall endeavor to investigate the facts, prevent the spread of damage, implement measures to prevent recurrence, make disclosures to relevant parties, and take other actions deemed necessary, in accordance with the Company's established procedures. The specific content, methods, and timing of such response shall be determined at the Company's reasonable discretion.

If a minor wishes to provide personal information, please obtain the consent of a legal guardian as appropriate. The Company may request confirmation of such consent when deemed necessary.