Non-DestructiveNon-Destructive
We layer value from the outside without disrupting existing order, trust relationships, or contractual arrangements. Both our business operations and governance are grounded in this philosophy.
Governance / Corporate Governance
Protecting the Foundation
for the Next Millennium.
As an AI infrastructure provider, Customer Cloud upholds the principle that management and governance must never be separated. This page outlines the governance philosophy that guides our business operations, along with an overview of the framework at its core.
For operational details, please contact us. ／ Last updated: 2026.04.10
LEADERSHIP & PARTNER
Leadership & PartnersThe People Behind the Framework
Professionals across diverse disciplines and our legal team operate as a practical function alongside management decision-making.
Legal Team
Partner
Tokyo Office
The Best Legals TeamLegal Partners
The team comprises attorneys covering a broad range of legal disciplines, with a focus on corporate law, intellectual property, and international transactions. They support management decisions through multifaceted legal analysis across contract negotiations, dispute prevention, regulatory compliance, IP strategy, and cross-border transactions. Their fundamental approach is to understand each client's business characteristics and operating environment, then tailor solutions to individual challenges. Beyond risk identification and response, they engage from a legal perspective in creating business opportunities. Working closely with clients, they continuously support the development of legal frameworks suited to each stage of business growth. They prioritize legal involvement from the earliest stages of management decisions, pursuing preventive legal practice rather than reactive responses. Their aim is to be a valued long-term partner for every client.
President & CEO
Founder
Tokyo Office
Hiroshi KinoshitaChief Executive Officer
As President & CEO and Founder, he oversees the formulation and execution of business strategy while serving as the ultimate authority in governance, signing off on management decisions. He practices a management philosophy that refuses to separate offense from governance, positioning long-term trust as the foundation of the business. In collaboration with the legal team, he leads preventive governance that incorporates legal risk from the earliest stages of management decisions. He considers advancing business growth and deepening governance simultaneously to be his fundamental duty as a business leader.
Professional Team
Cross-Domain Specialists
Asia, Tokyo Office
Team MembersProfessional Team
Experienced professionals across diverse disciplines form the operational foundation that consistently handles everything from business conception through execution to governance. Working in coordination with executive leadership and the legal team, they support the company's business infrastructure. This team's responsibility is to ensure governance functions not as mere formality, but as an integral part of everyday business decisions. They share a commitment to flexibly evolving the organizational structure in response to changes in the business environment.
For details on our team structure, please also refer to Company Information.
01 — Principles
Fundamental Governance PrinciplesGovernance Principles
Our governance is built upon the same design philosophy as our brand ethos: "Non-Destructive Innovation — not destruction, but refinement." Rather than dismantling existing order, we support it quietly from the outside. This "wrap model" approach is consistently applied to our governance framework as well.
IntegrationIntegration
Governance is not a function separated from management; it is embedded within business decision-making itself. We pursue an organizational structure where management and legal always stand side by side, functioning as a practical discipline at the point of decision.
Long-Term PerspectiveLong-Term Perspective
Our business is premised on supporting our clients' foundations over the long term. Any decision that compromises trust for short-term expediency contradicts the very core of our enterprise.
These principles underpin all of our business activities.
02 — Risk & Continuity
Risk Management & Business ContinuityRisk Management & Business Continuity
Our fundamental stance is to take a holistic view of risks across business, financial, operational, informational, and reputational domains, addressing them from the dual perspectives of management decision-making and governance. We believe that risk identification and response should not be a fixed annual exercise, but rather a dynamic process conducted within the course of daily business operations.
Furthermore, in view of the responsibility our services bear toward society, we broadly anticipate factors that may affect business continuity — including natural disasters, pandemics, geopolitical events, and infrastructure failures — and pursue preparedness to maintain and rapidly restore operations even during emergencies.
03 — Information Security
Information Security & Data ProtectionInformation Security & Data Protection
We are entrusted with information related to our clients' business decisions. Our fundamental principle is to handle client data appropriately within the scope defined by contract. Details regarding our information management framework are provided on an individual basis.
04 — Responsible AI
Responsible AIAI Governance
As an AI infrastructure provider, we closely monitor the trajectory of international discourse on the various issues accompanying AI deployment, and maintain an ongoing effort to articulate our own position in alignment with our business context.
We believe it is our duty as an AI infrastructure provider to sincerely confront both the possibilities that AI offers and the risks it entails, and to continuously update our governance framework in step with technological advancement.
05 — Legal
Legal FrameworkLegal Framework
Our legal framework is organized around our legal team. Across the domains of corporate law, intellectual property, and international transactions, we work to identify risks early and respond appropriately.
Contract management, intellectual property protection, and dispute prevention — these areas are inseparable from business growth. In collaboration with our legal team, we incorporate legal perspectives from the earliest stages of business strategy as a matter of principle.
For details on our team structure, please also refer to Company Information.
06 — Intellectual Property
IP Protection & EnforcementIP Protection & Enforcement
Protecting our intellectual property — including software, algorithms, brand assets, and trade secrets — is one of our key management priorities. When infringement or unauthorized use is confirmed, we respond appropriately through our legal team.
Ownership of deliverables is defined individually within each transaction agreement.
We protect our own rights while simultaneously respecting the intellectual property rights of others. Should any question arise regarding rights, we are prepared to promptly engage in consultation through our legal team.
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